Bebop Kalula


Saying that you deliver excellence is not the same as actually delivering excellence. Idiot. Like really.

In fact saying anything you offer or do without really doing it should come with prison time. Think of anything you like and add the idea of really to it. From now on I’m going to call the companies on it as I travel or check in. I’m fed up suffering from their inflated opinions of themselves.

They ‘Really’ do take us for fools. Wise up people.

Really is a great word. Really.

When you say you are going to do something you really should. Try adding it to things you ask for. Ask yourself if they really did it. Really. Now don’t get depressed.

More importantly add it to yourself and apply it in your own business.
Examine the following two very similar statements.

We really need to change the direction we are going in.


We need to change the direction we are going in. Really!

While subtle the emphasis is the difference. Upon examination of what people mean there’s two very different conclusions.

In the first camp are those that say they want to change and yet are not up for or capable of it. They say it so often that they lose credibility with all around them – and then there is the other camp. Those that really really want to do it and do it. Really.

Let’s use airlines, hotels and telephone companies.

All firm favorites of mine. It could equally be utility companies or holiday operators. Anyone promoting a service actually. Very few deliver what they have promised. The worlds favourite airline. Who actually says that anymore? The best hotel in town? Really? We are in the telephony business to serve you. Really?


South African airline – Kulula Airways – as you can see from the following have actually taken to telling the truth – long may they prosper.

  1. On a Kulula flight with a very “senior” flight attendant crew, the pilot said, “Ladies and gentlemen, we’ve reached cruising altitude and will be turning down the cabin lights. This is for your comfort and to enhance the appearance of your flight attendants.”
  2. On landing, the stewardess said, “Please be sure to take all of your belongings. If you’re going to leave anything, please make sure it’s something we’d like to have.”
  3. “There may be 50 ways to leave your lover, but there are only 4 ways out of this airplane.”
  4. “Thank you for flying Kulula. We hope you enjoyed giving us the business as much as we enjoyed taking you for a ride.”
  5. As the plane landed and was coming to a stop at Durban Airport , a lone voice came over the loudspeaker: “Whoa, big fella. WHOA!”
  6. From a Kulula employee: “Welcome aboard Kulula 271 to Port Elizabeth . To operate your seat belt, insert the metal tab into the buckle, and pull tight. It works just like every other seat belt; and, if you don’t know how to operate one, you probably shouldn’t be out in public unsupervised.”
  7. Weather at our destination is 50 degrees with some broken clouds, but we’ll try to have them fixed before we arrive. Thank you, and remember, nobody loves you, or your money, more than Kulula Airlines.“
  8. “Your seats cushions can be used for flotation; and in the event of an emergency water landing, please paddle to shore and take them with our compliments.”
  9. Heard on Kulula 255 after a very hard landing in Cape Town: The flight attendant came on the intercom and said, “That was quite a bump and I know what you’re all thinking. Well I’m here to tell you it wasn’t the airline’s fault, it wasn’t the pilot’s fault, it wasn’t the flight attendant’s fault, it was the asphalt.”
  10. On a Kulula flight into Cape Town, on a particularly windy day after an extremely hard landing, the Flight Attendant said, “Ladies and Gentlemen, welcome to The Mother City. Please remain in your seats with your seat belts fastened while the Captain taxis what’s left of our airplane to the gate!”
  11. Another flight attendant’s comment on a less than perfect landing: “We ask you to please remain seated as Captain Kangaroo bounces us to the terminal.”
  12. After a hard landing everyone had gotten off except for a little old lady walking with a cane. She said to the pilot, “Sir, do you mind if I ask you a question?”

“Why, no Ma’am,” said the pilot. “What is it?” The little old lady said,

“Did we land, or were we shot down?”

With huge thanks to Sunil Bali who’s weekly thoughts you should sign up for – HERE!

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johncaswell @johncaswell
John Caswell  @johncaswell
A whole story requires removing barriers to success #drawing #busted #Systems 

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